Sales Skills: How to Enjoy and Get Great Results When Selling Face-to-Face or by Telephone
This Course is For You If…
You are a prospective or existing salesperson with little or no formal training and need a great understanding of the sales process. On return to the workplace, you will be able to sell with confidence, enthusiasm and determination.
Develop a powerful sales structure that will improve your sales results
Understand how sales psychology affects you and the buyer
Develop the key skills of successful salespeople
Match your sales style to the buyer's style
Guide your customers through the sales process overcoming objections through problem-solving techniques
Present your products that solve the customers' problems
This course provides the basic skills and knowledge required to be successful at selling. Interactive practice sessions will enable the development of skills in a safe environment. Elements of sales psychology will help you to understand why your customers react and how to deal with them, enabling you to build more rewarding relationships.
Benefits of Attending
Attendees will develop the skills and confidence to actively sell their products and services, leading to higher sales, less wasted time, and enhanced personal motivation.
What is Selling?
What makes people buy?
Knowing your products and services - their strengths, weaknesses and unique features
Distinguishing between your product's features and benefits
Planning for a Successful Sales Meeting
Successful Sales Meetings or Calls
Motivating the Customer to Listen
Using questioning and listening techniques to establish real needs