Difficult Situations: How to Deal With Difficult Customers and Staff Effectively and Confidently
This Course is For You If…
You want to learn essential tips and techniques on how to become more confident and professional when dealing with ‘difficult’ people and challenging situations at work.
Our Dealing with Difficult Situations course is an insightful and practical guide on how to manage yourself and the difficult people you encounter in your workplace.
It will provide you with skills and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances.
Benefits of Attending
Attendees will learn how to understand other people’s behaviour and how to respond appropriately to a variety of difficult situations.