Operational Excellence

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Operational Excellence: How to Design and Implement a Continuous Improvement Culture for your Business


This Course is For You If…

Your role includes a focus on quality, and improving the workplace culture and/or customer experience.



Learning Outcomes

 Describe and apply a selection of tools and techniques to business situations, and identify opportunities for improvement
 Learn how to critically review your processes and identify opportunities to remove constraints, reduce delays and accelerate throughput
 Understand opportunities for improvement throughout the business
How to support others in applying operational excellence methodologies and be capable of demonstrating key tools to others to highlight their contribution to operational excellence


The course will introduce practical operational excellence tools, concepts and methodologies to improve the efficiency and effectiveness of your business processes.

Delegates will explore how Operational Excellence tools and concepts can be applied.

Benefits of Attending

A capability in applying operational excellence tools within your business, to identify opportunities and accelerate outcomes.

More efficient processes from improving quality, limiting delays and from challenging waste throughout the organisation.

Less likelihood that operations, services and projects will be delayed or conducted in error.

Programme/Course Content

 Operational Excellence - a definition
 Implementing a Continuous Improvement culture
 Continuous Improvement - the PDCA Model
 The Operational Excellence Business Execution Model

  • Strategy Deployment
  • Performance Management
  • Process Excellence
  • High Performing Work Teams

 Overview of Lean thinking (managing waste)
 Overview of Six Sigma (managing variation)