Keep Your Customers: How to Understand and Improve your Customers Experience
This Course is For You If…
Face-to-face customer contact is a large part of your role
You have the responsibility for retaining and attracting new customers.
You want to be able to handle difficult customers with ease and leave them with a positive impression
You are ready to Wow your customers.
Learn how to deliver a better, faster service and increase customer satisfaction
Learn how to gain repeat business
Know what customers expect
Increase your credibility with customers - and your value to your organisation
Manage stressful situations more effectively
Recognise the signals of customer irritation—and how to respond appropriately and assist in quickly finding a workable solution to your customer’s problem
This interactive course focuses on retaining your good customers and attracting new ones by leading the way in customer service.
Benefits of Attending
At the end of the course you will have a sound understanding of best practice in customer relations and a clear plan of how you are going to take your customer service to the next level.
Who your customers are
What makes a good, bad and fantastic experience
Why customer care is so crucial
Best practice techniques
Communication skills and required behaviours to wow your customers
How to successfully handle complaints and awkward customers
Cross-selling - the benefits
The practice of techniques and skills