Keep Your Customers

Learning Outcomes

 Learn how to deliver a better, faster service and increase customer satisfaction
 Learn how to gain repeat business
 Know what customers expect
 Increase your credibility with customers - and your value to your organisation
 Manage stressful situations more effectively
 Recognise the signals of customer irritation—and how to respond appropriately and assist in quickly finding a workable solution to your customer’s problem

Introduction/Overview

This interactive course focuses on retaining your good customers and attracting new ones by leading the way in customer service.

Benefits of Attending

At the end of the course you will have a sound understanding of best practice in customer relations and a clear plan of how you are going to take your customer service to the next level.

Programme/Course Content

 Who your customers are
 What makes a good, bad and fantastic experience
 Why customer care is so crucial
 Best practice techniques
 Communication skills and required behaviours to wow your customers
 How to successfully handle complaints and awkward customers
 Cross-selling - the benefits
 The practice of techniques and skills