Keep Your Customers: How to Understand and Improve your Customers Experience
This Course is For You If…
Face-to-face customer contact is a large part of your role
You have the responsibility for retaining and attracting new customers.
You want to be able to handle difficult customers with ease and leave them with a positive impression
You are ready to Wow your customers.
This interactive course focuses on retaining your good customers and attracting new ones by leading the way in customer service.
Benefits of Attending
At the end of the course you will have a sound understanding of best practice in customer relations and a clear plan of how you are going to take your customer service to the next level.